Reservations
: 0844 463 0188
Office hours: Mon - Fri 0900 - 1730
Saturday 1100 - 1700
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Reservations
: 0844 463 0188 |
E-mail: sales@sunsailflights.co.uk |
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Flight Only Booking Terms and Conditions:All bookings made with respect to the sale of flights and or insurance are with or through Sunsail Limited. These terms and conditions, together with our web site terms and conditions of use, privacy policy and security policy, constitute our agreement with you for the sale of charter flights. Together, these are referred to as our terms INFORMATION REQUIRED AT TIME OF BOOKING
What's included in a Sunsail Flight?
What's not included in a Sunsail ?
PRICESPrices are accurate at the time of booking. All prices include VAT on all flights to EC countries. We reserve the right to collect taxes, which are imposed after the booking has been made. Payment in full by Debit or Credit Card is required at time of booking your flights. Cards accepted are: Visa, Mastercard, Delta and Switch.Please note that there is a 2% charge per Credit Card transaction when paying by Visa or Mastercard and Amex. CHECK IN TIMECheck in desks open 3hrs and close 45 mins before a flight. We recommend you check in 2 hours before your flight. Any passengers attempting to check in less than 45 minutes before their flight will not be permitted to fly and nor will they be entitled to a refund, credit or alternative flight. Boarding for flights closes 15 minutes before departure, any passengers who are not ready to board at this time will not be permitted to fly, nor will they be entitled to a refund, credit or alternative flight. CHILDRENChildren aged 2 - 15 years must be accompanied by an adult on the flight. Passengers aged 16 - 17 years may travel unaccompanied but must have a letter from a parent of guardian authorising their travel. INFANTSInfants under the age of 2 on date of departure of the flight concerned, fly for a price of £10 per single journey and must sit on an adults lap with an infant lap strap during the flight. Please note: The minimum age limit for infants to travel is 2 weeks. EXPECTANT MOTHERSThere are no special restrictions on pregnant women travelling up to and including the 27th week of pregnancy. Between 28th and 34th week, travel will only be permitted with a doctors certificate confirming the stage of pregnancy and fitness to fly, and prior notification must be given to Thomson Airways customer support on 0870 190 0737. Women will not be permitted to travel under any circumstances after the 34th week of pregnancy. PASSENGERS WITH SPECIAL NEEDSFirst Choice must be advised of any special needs requirements not less than 4 days before departure. This should be done with Thomson Airways customer support on 0870 190 0737. PASSPORTIt is your responsibility to ensure that you and your party have all necessary valid documentation, including passports and visas to meet the immigration requirements of your destination. Thomson Airways reserve the right to refuse carriage to any passenger whose documents do not appear to be in order. Should this happen no refunds on flights can be made. Any costs incurred by the airline as a result of incomplete documentation will be passed on to you. INSURANCEIt is a condition of booking that you and other members of your party have adequate insurance cover for your flight. YOUR PEACE OF MINDSunsail Ltd are ATOL protected. We hold Air Travel Organisers Licence granted by the Civil Aviation Authority. Our ATOL number is 0987. For further information visit the ATOL website at www.atol.org.uk. If Sunsail becomes insolvent then CAA Civil Aviation Authority or FTO Federation of Tour Operators will ensure all customers are flown home, and will refund money paid in advance for outstanding bookings. AMENDMENTSNAME CHANGESPassenger names may be changed up to 24 hours before departure, at a charge of £15 per person per sector plus the difference between the original flight price and the current price of the flight seat if it is greater. Please contact our call centre on 02392 222 222. FLIGHT DATE, TIME, ROUTE CHANGESYou may not change the flight date and times. A request to change the route will constitute a cancellation by you as per below. CANCELLATION BY YOUNo refunds will be given should you decide to cancel your flight, or reduce the number of passengers on the booking. To cancel a booking please contact our call centre on 02392 222 222. CANCELLATION BY AIRLINEIf First Choice has to cancel a flight for any reason and no alternative flight is available, then we will upon application refund all of the monies paid in respect of the cancelled flight. Any refund due will be made to the individuals who paid for each seat. Requests for refunds should be made by calling our call centre on 02392 222 222.FLIGHT CHANGES BY AIRLINEIn the unlikely event that Sunsail has to amend a flight schedule you will be notified by either email, phone or details will be posted to your home address. It is your responsibility to advise Sunsail of any changes to your contact details including new email addresses. FLIGHTS DELAYWe endeavour to ensure that all of our flights depart on time, there are unfortunately occasions when a flight may be delayed. If for reasons other than force majeure, your outbound or return flight is delayed, we believe it is our responsibility to look after you. You should allow at least 90 minutes between connecting flights. No refunds or compensation can be paid in respect of missed flight connections. BAGGAGEYou are permitted 20kg of checked in baggage per passenger and one small piece of hand baggage of not more than 5kg and dimensions not in excess of 45x35x20cm The maximum weight for any 1 piece of luggage is 32kg. Infants under the age of 2 years who have paid infant fare are not entitled to a baggage allowance. The following items are not allowed to be carried as cabin baggage Any of the above must be removed and placed in passengers hold baggage or it will be confiscated. EXCESS BAGGAGESubject to availability and at the airlines discretion, you may check in excess baggage, which will be subject to an additional charge of £5.50 per kg. LOSS or DAMAGED BAGGAGEYou are advised to take out your own travel insurance to cover loss or damage to your baggage. If you experience any loss or damage to baggage, you should in the first instance advise the ground handling staff at your arrival airport. Please note that Sunsail will not accept liability for valuable items e.g. jewellery, laptops, cash, electrical equipment, documents. If you do not notify us of any loss or damage to your baggage within 7 days of the discovery of the loss/damage, we shall have no liability to you. SPECIAL REQUESTSIf you have any special requests please contact our call centre on 0870 190 0737 ON BOARD CONDUCTDISRUPTIONDisruptive passengers will be removed from the flight. If a passenger fails to listen and obey the Captain and Cabin Crew, the Captain will divert the aircraft into the nearest airport and off load the passengers concerned. The passenger will then have to travel home at his her expense. SMOKING AND ALCOHOLSmoking on all flights is strictly prohibited. Beverages, including alcoholic beverages may be served during your flights. Only alcoholic beverages purchased on board maybe consumed during the flight. First Choice Airways reserves the right to serve alcoholic beverages to passengers at our absolute discretion. DATA PROTECTION POLICYIn order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs immigration if required by them, or as required by law. Additionally, where your flight destination is outside the European Economic Area EEA, controls on data protection in our destination may not be as strong as the legal requirements in this country We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. You are entitled to a copy of your information held by us. If you would like to see this please contact us. We may make a small charge for providing this to you. Sunsail Limited . The Port House, Port Solent, Portsmouth, Hampshire, PO6 4TH |
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